Refund Policy

Eligibility

Refunds apply to confirmed training fees paid to Systemgrid Hub. This website does not process checkout; eligibility is evaluated against your enrollment agreement.

Timeframe

Full refund requests must be received in writing at least 14 days before the cohort start date. Requests after that window are considered under partial refund or credit rules below.

Full refunds

If we cancel a cohort, you receive a full refund of fees paid for that cohort, or a transfer to a later date at your option. If you cancel 14+ days before start, you receive a full refund minus any non-refundable third-party booking costs disclosed in your invoice.

Partial refunds

Cancellations between 13 and 3 days before start may receive up to 50% refund if materials have not been released. After materials release or within 3 days of start, fees convert to cohort credit usable within 12 months unless otherwise required by law.

Non-refundable items

• Completed live coaching hours already delivered
• Travel or venue costs prepaid on your behalf when itemized as non-refundable
• Third-party exam vouchers purchased at your request

Refund process

Email support@systemgrid-hub.digital with your invoice number, cohort name, and reason. We confirm receipt within two business days and outline next steps.

Processing time and method

Approved refunds are returned via the original payment method when possible, typically within 10–15 business days after approval. Bank timelines may add additional days.

Cancellation by Systemgrid Hub

We may cancel or reschedule for instructor illness, facility closure, or insufficient enrollment. You may choose a full refund or a seat in the next equivalent cohort.

Exceptions

Mandatory consumer protections under Korean law take precedence over this Policy where they conflict. Documented medical or military obligations may qualify for expanded credit at our discretion.

Contact for refund requests

Phone: +82-8-610-4326 · Email: support@systemgrid-hub.digital · Office address as listed in the site footer and on the Contact page. Related: Terms of Service.